1. Introduction

Welcome to Doctor Healix Plus, a Software-as-a-Service (SaaS) platform designed to facilitate doctor appointment scheduling, patient management, and healthcare practice administration.

Doctor Healix Plus is owned and operated by Edmond Remedis Private Limited ("Company", "we", "our", or "us").

Company Details:

Edmond Remedis Private Limited
99/A, 1st Floor, Dr. Shammy Eye Care,
PWD Road, Chettikulam, Nagercoil,
Tamil Nadu, India
Email: info@edmondremedis.com
Phone: +91 93441 25022

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use Doctor Healix Plus.

By accessing or using the platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided by Users

We may collect the following information when users register or interact with the platform:

Doctors and Clinic Staff

• Name
• Email address
• Mobile number
• Clinic/Hospital details
• Professional qualifications
• Registration numbers
• Profile photographs
• Account credentials

Patients

• Name
• Date of Birth
• Gender
• Contact details
• Appointment information
• Medical history (if provided)
• Health-related notes uploaded by healthcare providers

2.2 Automatically Collected Information

When users access the platform, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Access dates and times
• Usage activity logs
• Cookies and similar technologies

3. How We Use Information

We use collected information for the following purposes:

Appointment Management

• Schedule appointments
• Send appointment confirmations
• Manage cancellations and rescheduling

Healthcare Services

• Maintain patient records
• Facilitate doctor-patient interactions
• Generate prescriptions and reports
• Improve clinical workflows

Platform Administration

• Create and manage user accounts
• Authenticate users
• Provide customer support
• Monitor platform performance

Communication

• Send notifications
• Service announcements
• Security alerts
• Technical updates

Legal and Compliance

• Comply with applicable laws and regulations
• Prevent fraud and unauthorized access
• Resolve disputes and enforce agreements

4. Medical Information

Doctor Healix Plus may process healthcare-related information on behalf of healthcare providers.

Healthcare providers using the platform are responsible for:

• Obtaining necessary patient consents
• Ensuring compliance with applicable healthcare laws
• Maintaining the accuracy of medical information entered into the platform

Doctor Healix Plus acts as a technology service provider and does not provide medical advice, diagnosis, or treatment.

5. Data Sharing and Disclosure

We do not sell personal information.

Information may be shared only in the following situations:

With Authorized Healthcare Providers

Patient information may be accessible to authorized doctors, clinic staff, and healthcare professionals involved in patient care.

Service Providers

We may engage trusted third-party vendors for:

• Cloud hosting
• Data storage
• Email and SMS delivery
• Analytics
• Technical support

These providers are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose information when required by:

• Courts
• Government authorities
• Regulatory bodies
• Law enforcement agencies

or when necessary to protect legal rights and security.

6. Data Security

We implement reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Alteration
• Disclosure
• Loss
• Misuse

Security measures may include:

• Secure authentication systems
• Role-based access controls
• Encrypted communications (HTTPS/SSL)
• Database security controls
• Activity monitoring and logging

While we strive to protect data, no method of transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Maintain medical records
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes

Data may be deleted, anonymized, or archived when no longer required.

8. Cookies and Tracking Technologies

Doctor Healix Plus may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve user experience
• Analyze platform usage

Users may disable cookies through browser settings; however, some platform features may not function properly.

9. User Rights

Subject to applicable laws, users may have the right to:

• Access their information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Withdraw consent where applicable
• Request a copy of their data

Requests may be submitted using the contact information provided below.

10. Third-Party Services

The platform may integrate with third-party services such as:

• SMS providers
• Payment gateways
• Email providers
• Cloud hosting services

Use of such services may be subject to their respective privacy policies.

Doctor Healix Plus is not responsible for the privacy practices of third-party services.

11. Children's Privacy

Doctor Healix Plus is intended for use by healthcare providers and patients.

Where patient records relate to minors, information should be provided and managed by parents, guardians, or authorized healthcare providers in accordance with applicable laws.

12. International Data Transfers

Where necessary for service delivery, data may be processed or stored on servers located outside the user's jurisdiction. Appropriate safeguards will be implemented to protect personal information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective upon posting the revised version on the platform. Continued use of the service after updates constitutes acceptance of the revised policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Edmond Remedis Private Limited
99/A, 1st Floor, Dr. Shammy Eye Care,
PWD Road, Chettikulam, Nagercoil, Tamil Nadu, India

Email: info@edmondremedis.com
Phone: +91 93441 25022